Shipping Policy

We ship worldwide from our factory, with tracked delivery on every order. The terms below explain processing times, delivery estimates, and what to expect after you place an order.

1. Order Processing

• In-stock, standard-size items are dispatched within 1–2 business days of payment confirmation.
• Made-to-order, made-to-measure, and customized items are normally produced and shipped within 3–4 weeks.
• Bulk and manufacturing orders follow the timeline agreed during quoting, with status updates available in your account portal.
• Orders placed on weekends or public holidays begin processing the next business day.

2. Shipping Methods and Delivery Estimates

• All orders are shipped with tracked express couriers.
• Typical delivery time after dispatch is 3–7 business days depending on the destination.
• Remote areas may require additional transit time.
• Delivery estimates shown at checkout are calculated from the dispatch date, not the order date.

3. Shipping Charges

• Shipping charges, if any, are calculated at checkout based on the destination and the items in your cart.
• Any promotional free-shipping offer shown on the product page or at checkout applies automatically — no code needed.

4. Tracking Your Order

• A tracking number is emailed to you as soon as your order is dispatched.
• You can also follow live order status from the Order Tracking section of your account.
• Please allow up to 24 hours for the courier to activate tracking after dispatch.

5. Customs, Duties, and Taxes

• International orders may be subject to import duties, taxes, or customs fees levied by the destination country.
• These charges are determined by your local customs authority and are the responsibility of the recipient unless stated otherwise at checkout.
• Customs inspections can occasionally add a few days to delivery time.

6. Address Changes and Failed Deliveries

• Contact us as soon as possible if you need to correct a shipping address — changes are only possible before dispatch.
• If a parcel is returned to us due to an incorrect address or repeated failed delivery attempts, re-shipping costs may apply.

7. Delays, Loss, and Damage in Transit

• If your tracking has not updated for more than 5 business days, contact support with your order number and we will open an investigation with the courier.
• If a parcel arrives visibly damaged, photograph the packaging before opening and notify us within 48 hours of delivery.
• Lost parcels confirmed by the courier are replaced or refunded in full.

8. Contact

For any shipping question, contact us through the Contact Us page and include your order number.