Refund Policy

We want every purchase to meet your expectations. If an issue occurs, we are here to help with returns, replacements, or refunds under the terms below.

1. Eligibility for Refunds

Refund requests must meet all of the following conditions:

• Submitted within 7 days of delivery.
• Item is unused, unwashed, and in original condition.
• Item includes original packaging, tags, and proof of purchase.

2. Non-Refundable Items

The following are generally not eligible for refund:

• Gift cards.
• Final sale/clearance items.
• Customized or personalized products (unless defective or incorrect).

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• notify us within 48 hours of delivery,
• include order number and clear photos/videos,
• we will review and provide replacement or refund options.

4. Return Approval Process

1. Contact support through the Contact Us page with your order details.
2. Wait for return authorization and instructions.
3. Ship the approved return item to the provided return address.
4. After inspection, we process the eligible refund.

Returns sent without approval may be delayed or rejected.

5. Refund Method and Timing

• Approved refunds are sent to the original payment method.
• Processing typically takes 5 to 10 business days after inspection.
• Your bank or card provider may require additional time to post funds.

6. Shipping Charges

• Original shipping fees are non-refundable, except when the return is due to our error.
• Return shipping is usually paid by the customer unless the item is defective or incorrect.

7. Order Cancellations

• Orders may be canceled before dispatch.
• Once dispatched, cancellation may not be possible and return terms will apply.

8. Contact

For refund or return support, contact us through the Contact Us page and include your order number.