Frequently Asked Questions

Ready-made shop orders typically ship within 2–4 business days. International delivery times vary by destination and are confirmed at checkout.

Unworn items in original condition may be returned within 30 days. Custom or made-to-order items are final sale unless otherwise agreed.

We accept major credit and debit cards along with secure online payment options, all processed through encrypted gateways.

Once your order ships you receive a tracking link by email, and you can follow every order from your account dashboard.

MOQs vary by product type and customization level. Most manufacturing programs start from 50–100 units depending on materials and finishing.

Sample development typically takes 2–4 weeks after tech-pack approval, depending on materials and complexity.

Yes. We offer embossing, custom labels, hangtags, and branded packaging as part of private-label and OEM programs.

Once your quote is accepted, you manage the project through your account portal with daily manufacturing updates.

The Design Lab is our interactive customizer. Choose a base product, then configure materials, colors, hardware, stitching, and branding with a live preview.

Absolutely. Configure your piece in the Design Lab, save the design, and attach it to a manufacturing quote request.

Bespoke pieces are hand-built after you approve the preview — most designs ship within 2–3 weeks.

Yes. Saved designs stay in your account so you can revisit, tweak, and order them whenever you are ready.